CAREERS

What You’ll Do

As a Senior Clinical Research Analyst, you will:

• Conduct Medicare Coverage Analyses for clinical trials, ensuring compliance with CMS rules and billing requirements

• Interpret clinical trial documents (protocols, ICFs, schedules of events) and translate them into clear coverage and billing guidance

• Develop and support the creation, review, and negotiation of clinical trial budgets

• Complete study calendar builds in client CTMS

• Participate in client meetings and ensure high quality service delivery and client experience.

• Partner with fellow analysts and client research sites to understand client needs and exceed expectations

What You’ll Need

To be successful in this role, you’ll bring:

• Bachelor’s degree in science, economics, or a related analytical field

• Minimum of 5 years of recent experience with Medicare Coverage Analysis for clinical trials

• Recent experience completing OnCore calendar builds preferred

• Strong analytical skills and the ability to work confidently with complex information

• A track record of producing accurate, high-quality work and meeting deadlines

• Strong written and verbal communication skills and comfort collaborating with multiple stakeholders

• A proactive, solutions-oriented mindset

What You’ll Do

As a Senior Clinical Research Analyst, you will:

• Conduct study calendar builds in client CTMS

• Complete financial entry and updates in CTMS as billing compliance and budget documents are finalized.

• Support and deliver other start up services as needed including Medicare Coverage Analysis, Study Budget Builds and Negotiations.

• Lead service delivery for a set of assigned client accounts, overseeing workflow and exceeding client expectations.

What You’ll Need

To be successful in this role, you’ll bring:

• Bachelor’s degree in science, economics, or a related analytical field

• Minimum of 3 years of recent experience in roles for which the primary focus or responsibility was completing complex study builds in OnCore

• Experience completing clinical trial budgets or Medicare coverage analysis preferred, but not required.

• Experience working in an external, client-facing capacity

• A track record of producing accurate, high-quality work and meeting deadlines

• Strong written and verbal communication skills and comfort collaborating with multiple stakeholders

• A proactive, solutions-oriented mindset

What You'll Do

As a Director, Site Budget Services, you will:

● Build and own our company-wide playbook for clinical trial budget development and negotiation and tailor individual playbooks for each client's specific needs.

● Keep budget negotiations across our client portfolio on track, making sure timelines and turnaround commitments are consistently met, and step in as the go-to person for complex or high-risk negotiations.

● Design and deliver training so every team member is equipped with current standards, tools, and negotiation techniques, and personally mentor staff supporting this service line.

● Build and continuously improve the quality process for the budget service line, catching issues early and raising the bar over time.

● Partner with subject matter experts and leaders across the business to keep budget-related service delivery aligned with company strategy and client expectations.

● Help shape strategy as a member of our Operations Leadership team

What You'll Need

To be successful in this role, you'll bring:

● 7-10 years of experience in clinical trial budgeting, contract negotiation, or clinical research operations, including experience building standardized processes or playbooks.

● Deep knowledge of clinical trial budget development, negotiation practices, and site payment processes.

● Strong project and timeline management skills, with the ability to track performance across a portfolio of active negotiations.

● A collaborative style and comfort operating at a strategic level alongside other operations leaders.

● Bachelor's degree in a relevant field (life sciences, business, healthcare administration, or similar); advanced degree preferred.

● Prior experience leading or mentoring staff, with direct people-management experience preferred.

What You’ll Do

Contract Analysis & Negotiation:

• Review contract templates, redline terms, and ensure agreement language meets client needs while maintaining compliance and risk mitigation.

• Work closely with clients to understand critical contractual terms and requirements.

• Facilitate contract negotiations with study sponsors/CROs and coordinate final contract execution.

• Review protocol amendments to determine if contract amendments are required; negotiate and execute amendments when appropriate.

• Develop and maintain a playbook of preferred client contract terms and acceptable edits to support consistency across negotiations.

• Act as a trusted advisor to clients offering expert insights and strategic recommendations on clinical trial agreement terms.

Budget Analysis (as needed):

• Develop clinical trial budgets based upon protocol, coverage analysis, contract terms and site specific requirements.

• Conduct budget negotiations with sponsors on behalf of site.

• Participate in client meetings and ensure high quality service delivery and client experience.

• Partner with fellow analysts and client research sites to understand client needs and exceed expectations

What You'll Need:

• Degree, certification or credential demonstrating formal knowledge in a legal field (e.g., paralegal certificate, JD, etc.)

• Minimum of 2 years of recent experience with contract redlining and negotiations, ideally for clinical trials

• Familiarity with clinical trial documents including study protocols, budget materials, clinical trial agreements, etc.

• Strong analytical skills and the ability to work confidently with complex information

• A track record of producing accurate, high-quality work and meeting deadlines

• Strong written and verbal communication skills and comfort collaborating with multiple stakeholders

• A proactive, solutions-oriented mindset

Item descriptionWhat You'll Do

Getting Clients Off to a Strong Start

• Develop, document, and continuously improve a standardized client onboarding and implementation process

• Lead onboarding and implementation activities for new and expanding clients, ensuring a smooth and consistent start to the relationship

• Design and deliver training for Operations staff on client communication standards and delivery expectations

• Monitor client-facing service quality across the Operations team and provide coaching and feedback as needed to ensure consistency

• Balance standardized processes with the flexibility needed to accommodate client-specific customization and needs

Keeping Clients in the Loop

• Own the development and delivery of monthly client metric reporting

• Plan and lead quarterly Client Business Review meetings, presenting performance data, insights, and recommendations

Finding New Ways to Serve Clients Better

• Identify client pain points and opportunities to address them through expanded service agreements

• Collaborate with leadership on the development of new service lines that respond to recurring client needs

• Drive account expansion conversations and support the transition of new services into delivery

• Participate in the planning and development of project management and client-facing technology

• Partner with internal teams on continuous improvement of the client portal

• Identify and help implement enhancements that ensure clients continue to have access to meaningful, relevant metrics

What You'll Need

To be successful in this role, you'll bring:

• At least 5 years of experience in the clinical research industry, with specific experience related to research site operations strongly preferred.

• Prior experience in account management, client success, or operations, ideally in a service-delivery environment

• Strong communication, presentation, and relationship-management skills

• Demonstrated ability to balance standardized process with individualized client attention

• Comfort working with data and metrics to tell a clear, actionable story to clients

• Experience with, or aptitude for, project management and client portal technology

• Collaborative, team-oriented approach, with the ability to influence without direct authority